Returns & Refund Policy
We have a 21-day return policy, which means you have 21 days after receiving your item to request a return.
The customer is responsible for any cost related to the return charges.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
To ensure the safe return of the merchandise, please package your item with care. Items valued over £50.00 should be returned to the Seller using a trackable, signed-for, delivery service. If the order is valued at £100.00 or more, we recommend you insure your return for the value of the product and use a signature required delivery service.
Packaging returns with care reduces the chances of damage in transit and can assist with the processing of the return by us. Sending the return via a trackable delivery method protects you in the event we don't receive an item. If a parcel doesn't arrive, we can consider processing the refund for you. If you don't use a trackable method to return your item then we cannot Guarantee your refund.
Note: Simply refusing delivery of a parcel isn't always a trackable means of return and is not covered under our return policy.You should accept delivery of an item you want to return and request a return as above.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal goods (such as beauty products & jewellery ). Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.