FAQ
Shipping & Returns
How much is shipping & how long will it take?
Shipping is free on all orders unless otherwise specified at checkout. For extra peace of mind, we also offer insured shipping, which protects your package against damage or loss during transit.
Once you place your order, please allow 2-3 business days for processing. Shipping typically takes around 5 business days, but during high-demand periods, it may take a little longer. We prioritize quality over speed, ensuring every product is carefully inspected before it reaches you.
Thank you for your patience and understanding—your satisfaction is our top priority!
Can I cancel/change my order?
If this is the case, we ask you to email us as soon as possible. Once your order is fulfilled we unfortunately cannot reverse this process.
How do I return my order?
If your package arrives broken or you receive the wrong product we will send you a replacement free of charge.
If you want to return your package, you can do so within 14 days without reason & free of charge. The package must be in original condition as you received.
To return a package, please contact us by e-mail and read our policy and guide first.
What happens if it says my package has been delivered but it hasn't?
We recommend you contact the supplier and make a claim. Unfortunately, we are not responsible for this and cannot do anything about it. All our packages are sent safely and well-packaged to avoid this.
We will support you in the proces of making a claim with the delivery company.
How to track my order?
Simply click on the link below. You will be redirected to the order tracking page where you can track the real-time status and location of your shipment.